Bramble & Bone was created because I care about the wild and wondrous witchcraft that people weave.
Because I care about the deep and dedicated devotional work that people dare to do.
Because I care, I seek to bring you the best, working ingredients for your practice. To explore new avenues and to wander down unexplored paths. To give things of beauty to the Gods, Spirit and Ancestors who echo through the lands.
Everything I seek to accomplish here is done with integrity first and foremost.
I choose to be authentic, I choose to bring my love of the sacred into my work. So before you continue on, take a little time to read all of the Ethics, T&Cs and so forth.
POLICIES
Most items are responded to within a couple of days, and products are dispatched within the time frame seen in the pop up at the top of the site. Working hours are between 10am-3.30pm Monday to Friday. If you need a rush order, be sure to contact me.
Please take note of any dispatch update times- unusual circumstances or holidays can change this.
If a product is damaged in the store and can not be sent out, we will email you to come to an arrangement.
When we're on holiday, my store will have a banner over the top letting you know that I'm out of town for a little while and that orders will not be fulfilled.
If you purchase an item as an instant download, these can not be refunded. If you have an issue with downloading an item, please get in contact with me and I will endeavour to sort this out with you.
I can not give refunds for materials that do not work in the way that they were intended. My work is to provide you with the products, ensuring that they are as primed as possible for magical, sorcerous and devotional workings. How they end up being used within ritual and so forth is out of my control. If you wish to be more prepared for using the products, I do supply handy how-to guides for free on the 'Learn More' page.
For further insight and tutoring, please visit the site's teachable page.
However, this training does not automatically let you ask for a refund for any products perceived not to work in their magical context.
Disclaimer: Due to the Fraudulent Mediums Act of 1951 and the Consumer Protection Regulations, Bramble and Bone are unable to make claims as to the efficacy of any of our products or services and as thus, they are for entertainment purposes only. When using our products or services you (the customer/client) agree to using them at your own risk.
To view the full Privacy policy, please check my 'Privacy Policy' page.
Ethics
The Services and Items that you see listed are not to be used in replacement of mental health services, physical health services or as a guarantee of successful legal situations etc. As mentioned above, I can not claim 100% efficiency of my work according to Law.
I reserve the right to use my intuition at all times. If I feel that I'm not the right person to provide you a service, I'll issue a full refund. This ties into my integrity as a practitioner and witch.
I do not discriminate based on Sexuality, Gender, Sex, Ethnicity, Class, Ability or Race. Equality is a huge part of my practice. My groups on Facebook are kept as much of a 'safe space' as possible.
I am happy to talk with you about the products or services before you make a purchase. Simply click through to the 'Contact Us' Page, and I'll walk through what options may be best for you and your circumstances. This initial consultation is free, so please feel free to use it!
For my other information on ethics and integrity, visit the 'about us' page.
Other terms and conditions
By using and viewing this website, you agree to not repurpose or republish any of the content- whether photos or text, unless agreed prior with the owner.
We are not responsible for contacting the Postal Services internationally to track or otherwise divert any parcels. If an item is lost or damaged, you must send us proof so we can send it to our postal carrier. If it is stolen after being delivered to a place not authorised by you or by the parcel company, you must provide us with a Police number so we can contact the postal carrier.
We are not responsible for items seized by the Customs & Excise in your own country, and we are unable to refund these items. However, please do let us know so we can try and work something out for you.
We are also not responsible for any tax or customs fees for your parcel once it has left our hands.
We are not responsible for any forced returns. The customer is responsible for keeping an eye on the tracking of their parcel, and arranging any redelivery, safe space authorisation and PO box deliveries. If a customer doesn't input their address correctly, doesn't arrange for the redelivery of a missed parcel, or doesn't pick up an item from the Post office and it comes back to the Bramble and Bone PO BOX, the customer will have to pay for the items to be shipped out again. Please note that not all items make it back to our PO Box, especially when sent internationally. This is why it's important for the customer to keep track of their items with the tracking link provided.
Photos used are for demonstration purposes only and as every item is handmade they may look different when received. This variance can be in smell, colour, size etc. This is because I can't control what Mother Nature gives me in terms of herbs or their colours, and so this will change the product in your hand. Please be assured however, that the product is as good as the rest.
For your safety, all of the products sold are sold for 'magical use only' and 'curio only'- Keep away from children and pets. When using our products the customer agrees to using at their own risk. Bramble & Bone can not and will not take any responsibility for our products misuse. What you do with our products or what you have asked for in a magical sense with spells, is up to you and is your responsibility.
All of our candles have these current warnings and guidelines for use:
Do not leave unattended- candle must be prime focus. Leave 10cm between candles and other burning objects. Keep wick trimmed to 1cm.
Keep out of reach of children and pets. Only burn on a heat resistant surface. Keep wax pool clear. Herbs may spit, pop, catch alight-extinguish if necessary- vigilance is needed.
USE AT OWN RISK
All products unless stated specifically are not to be used internally or externally. All products that are legally safe for skin will be marked as 'skin safe' on the website.
By agreeing to these terms and conditions upon checkout, you agree to the fact that any products you have ordered are sold to you as 'magical use only', 'curio only' and 'entertainment only'.
Returns and refunds:
Currently in law, you have 14 days to return an item for a refund- this includes your postage.
However, with any returns, postage must be paid for by the customer. The product must be received in resalable condition (this means any customised works can not be returned) and then a refund will be given. You must be able to provide proof of postage and tracking.
For example most of our products are customised for you- they are created for you, and so they can not not be resold. By law YOU MUST contact us if you want a return. Otherwise this counts as a forced return- please see our Returns policy page for more details.
Our UK shipping normally takes 1-4 days. Your email is used with the courier when necessary to provide you with tracking information.
We will not refund you or send out products again if you have your products sent to the wrong address. We will charge shipping again if something is returned to our PO box due to customer fault.
By law, we have to display a phone number. However we're deaf. So uh.... we can't answer. Please use the email, messenger, DMs or any other method of chatting with us.
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