FAQ
A host of frequently asked questions
Where do you ship to?
We ship to the UK- currently excluding Northern Ireland because of Brexit GPSR issues.
We also sell to Canada, the US, Australia and New Zealand!
Some products, such as cosmetics may not be available in your country. But once you've selected your shipping country (found in 'account', at the bottom of the page or on the basket/checkout page), the site will tell you if we can sell a specific product to your country!
Can anybody use these products?
Yes! If a product is only meant to be used by a specific group, it will mention this in the description. For example, things like our tea leaf oil has some pretty strongly advised dos and don'ts attached to it, and things like our Saining oil has a section on understanding the terminology around saining when it comes to our products. We wouldn't sell anything that might lead you to be accidently culturally appropriating.
Are you a physical shop?
We get asked this a lot, and the answer is no- we're online only. However, we're always happy to take extra pictures and chat to you about your order! If you want suggestions, or want extra info on how to use the products just ping us a message on social media or send us an email!
The reason we have to display our address on places like google and our site is because the government requires us to by law so that people can send us mail. It's troublesome, as a lot of people do turn up to our PO box wanting to browse! (Imagine how much more worrying it is for people who run their business out of their own home and essentially have to display their private address to the world!) So even though it does cause confusion, sadly there's not much we can do about it!
We might do fairs at some point in the future, but for now we're online only.
What are the details for the postage services?
Here's the information for the tracked 24/48 postage service:
- Tracked to delivery point for sender and recipient
- Predicted day and estimated time of delivery by SMS and/or email
- In-flight delivery options
- Photo on delivery
- Online delivery confirmation with GPS map
- Sunday parcel deliveries for Tracked 24
- Safeplace - you can nominate a safe place or neighbour for Royal Mail to leave their delivery
- Use Local Collect to offer click & collect options at 10,000 Post Offices and 1,200 Customer Service Points
PLEASE NOTE
24/48 are not guaranteed timeframes. If you want a special delivery service, please contact us so we can set that up for you.
Here's the information for the Tracked International Service:
https://www.royalmail.com/sending/international/international-tracked
What's the current dispatch times?
Our current dispatch times will be displayed as a pop up box at the top of the site when you first come on to the page. Generally, we say normally 1-3 business days once we've received your order.
(So if you order on a Monday or a Sunday, it will dispatched Tuesday to Thursday. If for some reason the Postal collection doesn't happen, or there's some other environmental factor such as flooding, we'll often upgrade your delivery service where we can so you still get your parcel within the allotted time)
If you order after our working hours, this counts as being the next business day.
Can I add a safe place?
Yes! You can either do that through royal mail, or you can pop it on the notes of your order. We'll then manually input it in on the RM site so it appears on your postage label!
Can I request a super fast dispatch?
Yes! Please let us know via message as as soon as possible so we can see if we can accommodate you! If you need a same day dispatch, please contact us before 2.30pm
Can I track and check my order?
Certainly! If you've got an account with us, you can check your order in your account page. You'll also get an email with your order details. If you think you've popped your email in wrong, let us know and we'll edit it on the back end for you. If you need anything changed, please get in touch ASAP so we don't start packing! You will have a tracking number sent to your email address, and mobile if you've added it.
Something's missing or broken!
Oh no! Message us with details, and we'll see what we can do for you! Please include your order number and a photo of your order. If it looks like the box has been damaged or tampered with, please send us a photograph of this too! Let us know if you'd prefer a new item sent out or a refund.
What is the quick fire information about returns?
You can return items as long as they're not on the prohibited list- such as customised items, cosmetics etc (Check the Terms and Conditions pages and the links therein for more information)
When you want to return something, you must inform us within 14 days of receiving your parcel so we can confirm the address and if the items can be returned. (If you don't, the return is void)
If you have confirmation from us that the return can proceed, you then have 14 days to return the parcel to us. You have to have tracking postage in case the parcel gets lost on the way back to us.
Once we have received the parcel and everything is in resalable condition, we will then refund you the original cost of the items and the postage you spent on the site. (Under UK law, the customer does not receive a refund for the posting of the parcel back to the business)
Please do check our full terms and conditions for all the legal terms.
I've sent the parcel to the wrong address!
If you've just placed an order to the wrong address, please contact us ASAP. This lets us manually go in and change your address on Royal Mail's system.
If you're only realising after the tracking has informed you it's being returned to sender after not having a complete address, we can't do anything about this. This is classed as a forced return, and you'll have to pay for new shipping and any additional costs if you want the items sent out again. We can't offer a free returns service, as it costs us around £10 to have a parcel returned to us and to have it sent out again. (Royal Mail have started charging for their 'return to sender' option)
We're not responsible for an incorrectly inputted address, or if a parcel isn't collected by the customer. You might be able to ask Royal Mail for a redirection by using the 'Local Collection' option from your tracking page.
why curio only?
Due to a lot of (Slightly discriminatory) laws, we have to label many of our witchcraft items as curio only in our T&Cs. You'll see this in most UK shops. Even if we say something is for spiritual use, the government don't see it like this- for example a second sight oil would probably be seen as 'advocating for restoring sight medical effects', even though our products are clearly intended to be used magically and at the will of the practitioner. but we hope you love all of our 'curiosities' and find them useful on your spiritual and magical path!
Freebies!
That's right- you now get to choose the freebies you want at checkout!
We try and fulfil the specifics freebies you choose at checkout- however please realise that not all freebies are available for every country (It mentions this in their product description), but be assured that we'll try and substitute the freebie with something similar!
You can't return freebies, or ask for replacements to be sent out. They're gifts- not sold products.
Why these extra labels?
You may notice multiple labels on a product!
Don't worry- this is normal!
Sometimes on things like cosmetic products, regulations are changed and we have to update product labelling. Things such as natural allergens in raw materials like essential oils change all the time in the eyes of the law, and instead of damaging the packaging (which we try not to do as we try to be as eco friendly as possible) we just stick the new label over the top- which obscures the now outdated information!
Sometimes it's also because we've been a silly goose and have made a spelling error, mistyped a batch code, used the wrong sticker, or have just forgotten to update the expiry date info on our stock labels before printing. The current label will be the one without our silly mistakes.
We also sell some of our products as white label to other companies and brands, so sometimes a candle might end up in the wrong batch and we have to reapply our own sticker.
Bramble & Bone
Our witchcraft shop stocks occult supplies, witchcraft books and spells, and tools for conjure, divination, and spiritual practice.
We offer traditional witchcraft supplies rooted in British folk magic - from saining blends, herbs, books, and tarot, to Indigenous Canting Magic and spellwork essentials.
